Mear Technology IT Support Packages
Mear Technology offer a range of IT support contracts that suit most small business needs. These packages start from £48 per month for a reactive support contract.
Mear Technology support packages come in four flavours shown below.
Green Support
Get Startedis the entry level package.
It provides customers with:
- 90 Day Rolling Contract
- SLA (Service Level Agreement)
- Proactive monitoring of core servers*
- 2 inclusive Support Units per month
- From £48 per month†
Amber support
Get Startedis better suited to companies with at least one server.
It provides customers with:
- Everything in Green +
- Proactive maintenance of core servers*.
- Proactive maintenance of core network*.
- Inclusive Reactive support for core network and core services**.
- From £115 per month†
Blue Support
Get Startedis designed for customers that don’t wish to have variable support charges.
It provides customers with:
- Everything Amber contract has +
- Inclusive Reactive support for core network and core services*.
- Inclusive Remote Desktop support **
- From £285 per month†
Ad-hoc
is designed for customer without an existing support contract, or for those clients without the need for SLA.
How it works!
An engineer will spend the first hour trying to resolve the issue. After an hour the engineer will agree a maximum charge to complete the required work. This will be in addition to the initial hour’s charge.
Hourly rate of £75 per hour.
Monitoring: Monitoring is only available where we can setup email notifications or where our Remote Monitoring and Management software can detect a fault.
†Examples of IT support contracts are based on supporting 1 server and 10 Pc’s
* Core servers and networking are servers and networking hardware identified as critical to the clients operations. Servers will be identified and documented in the clients support agreement.
** Inclusive support will be detailed in the support proposal provided to the client. Any non-inclusive support will be paid against support units that can be purchased at any time.
Why Outsource Your IT
Cost of Employment
With an average cost of employing an internal IT Technician of £30,916.03, outsourcing your IT support role(s) can save your business a considerable amount of time and money.
The above employment cost is based on the following:
Annual Salary of £26,800.00
+ Employer NIC £3,275.05
+ Pension £980.98*
+ Management Admin Costs £500.00
+ Mobile contract £480.00
+ Laptop/computer/Software £880.00
Total Annual Employment Cost £30,916.03
Mear Technology services cost less than direct employment, but cost savings are only the beginning. Our full-service model delivers significant operational and strategic efficiencies that an in-house hire simply cannot match:
+ Guaranteed Availability (no Sick Days or Holidays): You eliminate the single point of failure. Not just one person, we are an entire team. Documenting and auditing.
+ Superior specialised toolset: The scale of an MSP allows it to buy into tools that are typically beyond the availability of internal staff. These tool helps optimise the support we provide.
+ Reduced Employee Overhead and Risk: By outsourcing, you save significant time and money on HR-related tasks, including recruitment, training, management, and retention. We handle all the associated employment risks and administrative burdens so you can focus on your core business.
+ Broad, up-to-date Expertise: Our engineers gain constant exposure to a wide variety of technologies and complex issues across multiple client environments. This prevents the stagnation of knowledge that can occur with an internal network and internal staff.
*Calculated on the minimum 3% employer contributions of qualifying earnings
Source: CW Jobs
Source: iCalculator
