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A new global Forrester Consulting study predicts major changes in their service workforce over the next five years, including replacing call centre and customer service centre staff with automated dispatch notification. The Study The “From Grease To Code: What Drives Digital Service Transformation” study, commissioned by cloud-based software for service execution management company ServiceMax, highlights…
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The Human Factor report from Proofpoint shows that almost all cyber-attacks, at some stage, involve the exploitation of human error in the form of social engineering. What Are Social Engineering Attacks? Social engineering attacks involve the manipulation and deception of people into performing actions such as transferring money to criminal accounts or divulging confidential information. What…
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A recent Wall Street Journal report has highlighted how, in March this year, a group of hackers were able to use AI software to mimic an energy company CEO’s voice in order to steal £201,000. What Happened? Reports indicate that the CEO of an unnamed UK-based energy company received a phone call from someone that…
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The Information Commissioner’s Office (ICO) has warned those retiring or taking a new job that under the Data Protection Act 2018, employees can face regulatory action if they are found to have retained information collected as part of their previous employment. Old Investigation The renewed warning was issued following the regulator concluding its dealings in…
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Kaspersky’s blog is warning students who are about to go back after the summer holidays to beware of the risk of malware that’s masked as textbooks and essays online. Students Targeted According to Kaspersky, K-12 and college students who may want to save money on textbooks by seeking online essays and study materials may end…
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A Google security researcher has discovered a sustained and indiscriminate hacking attack on iPhones that is believed to have been going on for more than two years. Google Project Zero Details of the attack are outlined on Google’s ‘Project Zero’ blog (https://googleprojectzero.blogspot.com) by security researcher Ian Beer. Using Hacked Websites For The Attack On the…
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Researchers from SMU’s (Southern Methodist University) Darwin Deason Institute for Cyber-security have found that the sound waves produced when we type on a computer keyboard can be picked up by a smartphone and a skilled hacker could decipher which keys were struck. Why? The research was carried out to test whether the ‘always-on’ sensors in devices…
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It has been reported that more than one million fingerprints have been exposed online by biometric security firm Suprema which appears to have installed its standard Biostar 2 product on an open network. Suprema and Biostar 2 Suprema is a South Korea-based biometric technology company and is one of the world’s top 50 security manufacturers. …
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The UK’s data protection watchdog (the Information Commissioner’s Office i.e. the ICO) has said that it will be investigating the use of facial recognition cameras at King’s Cross by Property Development Company Argent. What Happened? Following reports in the Financial Times newspaper, the ICO says that it is launching an investigation into the use of live…
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Google has announced that users can verify their identity by using their fingerprint or screen lock instead of a password when visiting certain Google services, starting with Pixel devices and coming to all Android 7+ devices in the next few days. How? Google says that years of collaboration between itself and many other organizations in…
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