3CX v15 DIY CRM Integration

Another new feature of v15 is the ability to build custom CRM integration with 3CX.

3CX already integrates with most popular CRM systems listed below, if your current CRM is not on the list you can easily develop your own plugin to integrate it yourself by using the 3CX Visual Studio Plugin Template which generates all the code you need to support your CRM System.

Out of the box CRM integration

If you do not have development resources, then you can fill in the 3CX CRM Integration Suggestion Form and the integration could be considered by 3CX.

The 3CX Visual Studio Plugin Template provides you with a Wizard that asks for the type of Authentication, the type of web services and the URLs needed to develop your plugin. After providing this information, the template automatically generates the source code for you.

The template supports the following type of authentication:

• No Authentication
• Basic Authentication
• OAuth2 Authentication

You can develop plugins only if your CRM system has one of the below webservice APIs:

• REST
• SOAP

Click here to get started with your own 3CX Plugin!

More information on the 3cx API

Source: http://www.3cx.com/blog/releases/crm-integration-diy/